Terms & Conditions

1. DEFINITIONS

1.1 Service and Platform Terms

IQScan – The cognitive testing and educational platform operated by EXIMGROUP OOD, a Bulgarian company (EIK/BULSTAT: 204472018).

Service – All features, functionalities, programs, tests, training modules and content provided through IQScan.

Platform – Our website, web applications and related online services accessible from any compatible device.

User – Any individual or entity accessing or using our Service (“you”, “your”).

1.2 Testing and Training Terms

IQScan – A numerical indicator generated by IQScan’s proprietary educational assessment logic, intended for informational purposes only.

Brain Training Programs – Interactive cognitive exercises, tasks and activities made available on the Platform.

Training Content – Digital materials, questions, explanations, games and assessments provided via IQScan.

1.3 Subscription Terms

Subscription – Recurring paid access to premium IQScan features beyond the initial trial.

Trial Period – An initial 7-day access period offered at a reduced price (typically $1.00 or equivalent local currency).

Standard Subscription – Automatically renewed access after the Trial Period ends, charged at the rate displayed at checkout (regional pricing applies).

Billing Cycle – The recurring frequency at which subscription charges are applied (e.g., monthly), as displayed at the time of purchase.

Payment Processor: Paddle, acting as Merchant of Record for all payments and billing operations.

1.4 Security Terms

Authentication Code – Time-limited, single-use code or link used to confirm account access.

Account Security – Technical and organizational measures used to protect access to your account and data.

Access Credentials – Information used to authenticate you, such as email, device identifiers and verification codes.

1.5 Technical Terms

Force Majeure – Events or circumstances beyond our reasonable control that may delay or prevent service delivery, including but not limited to:

• natural disasters (e.g., earthquakes, floods, storms);
• governmental actions or regulatory changes;
• war, armed conflict, terrorism or civil unrest;
• cyber attacks or major security incidents;
• large-scale network or infrastructure failures;
• pandemics or public health emergencies;
• widespread internet service provider outages;
• power grid or utility failures;
• any comparable event outside our reasonable control.

2. WELCOME AND INTRODUCTION

2.1 Platform Overview

Welcome to IQScan. We provide online cognitive assessment, IQ-style testing and brain training services for educational and informational purposes via our digital Platform.

2.2 Agreement to Terms

By accessing or using IQScan, you confirm that:

• You have read, understood and agree to be bound by these Terms;
• You have reviewed and accept our Privacy Policy;
• You consent to our data processing practices as described therein;
• You acknowledge the limitations and disclaimers of our Service.

If you do not agree, you must not use IQScan.

2.3 Access Methods

These Terms apply regardless of how you access IQScan, including via:

• web browsers;
• mobile devices or tablets;
• desktop or laptop computers;
• integrated third-party environments;
• any future technical access methods we may provide.

3. IQ TESTING AND TRAINING DISCLAIMERS

3.1 Educational Entertainment Purpose

IQScan provides IQ-style tests and brain training programs intended solely for educational and entertainment purposes. You acknowledge and agree that:

• Our services are not clinical or diagnostic psychological tools;
• Our assessments are not equivalent to professional IQ tests conducted by licensed psychologists;
• All scores and interpretations are for personal insight and curiosity;
• Results must not be used as a basis for academic, professional, medical, or legal decisions.

3.2 Testing Limitations

3.2.1 May not reflect actual intelligence or cognitive ability

They provide indicative values only and may deviate significantly from standardized clinical assessments.

3.2.2 Are influenced by multiple factors, including but not limited to:

• your environment while taking the test;
• fatigue, stress, mood and general physical or mental state;
• time of day and level of focus;
• device type, screen size and internet stability;
• familiarity with digital tests and puzzle formats.

3.3 Training Program Disclosure

• Exercises are based on general principles of cognitive practice;
• Our specific programs are not certified as medical treatments;
• The effectiveness of training is not clinically or independently validated;
• Individual results differ and cannot be guaranteed;
• Improvements within games may not correspond to real-world cognitive gains.

3.4 Professional Advice Notice

IQScan is not a substitute for professional advice. You acknowledge that:

• Our services do not replace professional psychological or medical assessment;
• We do not provide medical, psychological, psychiatric or therapeutic advice;
• For any clinical, educational or career-related decisions, you should consult qualified professionals, including:
  • licensed psychologists or psychiatrists;
  • medical professionals;
  • certified educational or career counsellors.

3.5 User Responsibility

By using IQScan, you agree that:

• You use the Service at your own discretion and risk;
• We make no guarantees of intellectual or cognitive improvement;
• We are not responsible for:
  • decisions you make based on your results;
  • academic, career or financial choices influenced by your scores;
  • emotional, psychological or reputational consequences of your interpretations of the results.

For any serious concerns about cognitive abilities, mental health or learning difficulties, please contact licensed professionals.

4. ACCEPTANCE OF TERMS

4.1 Agreement to Terms

By accessing or using the IQScan website or any part of the Service, you acknowledge that you have read, understood and agree to these Terms.

If you do not agree with any part of these Terms, you must immediately stop using the Service.

Your continued use of IQScan after any changes are published constitutes acceptance of the updated Terms.

4.2 Modifications to Terms

We may update or modify these Terms from time to time. Where changes are material, we will notify you via email or a prominent notice on the Platform.

Changes take effect:

• for new users: immediately upon posting;
• for existing users: after a notice period (for example, 30 days) where required by law or as reasonably communicated.

If you continue using the Service after the effective date of the updated Terms, you will be deemed to have accepted them.

5. ACCOUNT ELIGIBILITY AND SECURITY

5.1 Age Requirements

To use IQScan, you must:

• be at least 18 years old; and
• be legally capable of entering into a binding agreement under the laws of your jurisdiction.

We may implement reasonable measures to verify age where necessary.

5.2 Account Creation

When creating an account, you agree that:

• you will provide a valid email address;
• inormation you provide is accurate and kept up to date;
• you will maintain only one account per individual user unless explicitly permitted.

5.3 Security Requirements

You are responsible for:

• maintaining control of your email account and devices;
• promptly notifying us of any suspected unauthorized access;
• ensuring your access credentials and verification codes are not shared.

5.4 Account Protection

We may use passwordless authentication, login links and single-use codes. You acknowledge that:

• access sessions may be time-limited for security reasons;
• we may log out inactive sessions;
• we may apply additional security checks for suspicious activity.

5.5 Prohibited Activities

You agree not to:

• create multiple accounts to abuse trial offers;
• share or resell access to your account;
• provide false or misleading information;
• attempt to bypass security or technical protections;
• gain unauthorized access to our infrastructure or other accounts.

5.6 Organizational Usage

Where the Service is used on behalf of an organization:

• you confirm that you are authorized to act on its behalf;
• you ensure that all users comply with these Terms;
• you will notify us in case of changes in authorization.

5.7 Data Retention Policy

To maintain a secure and efficient platform, we may deactivate or delete inactive accounts. In particular:

• Accounts with no meaningful activity for an extended period (e.g., 365 days) may be automatically removed;
• Data retention and deletion are also governed by our Privacy Policy and applicable laws.

You can keep your account active by using the Service from time to time. For questions regarding account status or data, contact us at support@iqscan.online.

6. SUBSCRIPTION SERVICES

6.1 Subscription Options

Initial Trial:

• IQScan may offer a 7-day trial period at a reduced, one-time fee (for example, $1.00 or equivalent);
• The trial provides access to premium features as described at signup;
• At the end of the trial, your Subscription automatically transitions to the Standard Subscription, unless you cancel in time.

Standard Subscription Pricing:

After the trial, you are charged at the subscription rate shown during signup (e.g., $35/month or local equivalent);

The first standard charge occurs upon trial expiration (Day 8 unless otherwise stated);

Subscription renews automatically at the end of each Billing Cycle until cancelled.

We may offer different plans, durations or promotional prices over time. The price applicable to you will always be clearly displayed before you complete your purchase.

6.2 Regional Pricing

Base prices are set in USD, but may be displayed and charged in local currency depending on your location and payment method.

Final subscription rates can vary due to:

• local VAT or sales tax;
• regional pricing adjustments;
• currency conversion rates;
• promotions or discounts;
• purchasing power differences in your region.

The exact price, currency and tax (if any) will be shown during the signup or checkout process. This is the amount you will be charged, subject to future changes communicated in advance.

6.3 Trial Payment Processing

Your trial payment (e.g., $1.00) may, depending on the payment processor and region, be processed as one or more small transactions for validation purposes. For example:

• one main charge to activate the trial;
• in some cases, an additional micro-charge or authorization check to confirm that your payment method supports recurring billing.

The total amount charged for the trial will not exceed the advertised trial price.

6.4 Payment and Billing

Payment Processing:

• Payments are securely processed by our Payment Processor(s), which may act as Merchant of Record (e.g., Paddle);
• Major credit/debit cards and certain local payment methods may be accepted, depending on your region.

Automatic Billing:

• Subscriptions renew automatically unless cancelled;
• You authorize the Payment Processor to charge your selected payment method at the start of each Billing Cycle;
• If pricing changes, you will be informed in advance, and new rates apply only from the next billing period.

Failed Payments:

• If a payment fails, the Payment Processor may retry over a limited period;
• We may suspend or restrict access if payments cannot be collected;
• Any bank or card fees due to declines are your responsibility.

6.5 Subscription Management

You can manage your subscription via:

• self-service tools provided by the Payment Processor (e.g., link in your receipt);
• or by contacting IQScan support at support@iqscan.online.

Cancellation:

• You may cancel your subscription at any time before the next renewal date to avoid future charges;
• After cancellation, access remains active until the end of the current paid period;
• No automatic renewals will be processed after the cancellation takes effect;
• Partial refunds for unused time are generally not provided, unless required by law or explicitly agreed.

Some additional content or features may be available as one-time purchases separate from the Subscription.

7. REFUND POLICY

7.1 Trial Period Refunds

The trial fee (e.g., $1.00) is generally low and intended to test the Service. As a rule, it is non-refundable, unless:

• you were charged incorrectly;
• there was a technical billing error;
• a refund is required by applicable consumer protection law in your jurisdiction.

We reserve the right to decline repeated trial refunds for the same user.

7.2 Regular Subscription Refunds

As a standard policy, ongoing subscription fees are non-refundable, except in limited circumstances, such as:

• Service Unavailability: documented, extended downtime (e.g., 24+ consecutive hours) not caused by scheduled maintenance or Force Majeure;
• Technical Issues: verified technical problems on our side preventing access to core features;
• Billing Errors: duplicate charges, incorrect amounts or unauthorized transactions (within reasonable limits).

In each case, the issue must be reported promptly and within a reasonable time (for example, within 30 days of the charge).

7.3 Non-Refundable Cases

Refunds will generally not be issued for:

• unused portions of a subscription after cancellation;
• downgrades or switches between plans mid-cycle;
• temporary interruptions due to maintenance;
• change of mind or discontinuation of use;
• failure to cancel before renewal.

Local mandatory consumer rights, where applicable, shall prevail over this policy.

7.4 Refund Process

To request a refund, you may:

• follow the refund process provided by the Payment Processor;
• or contact our support at support@iqscan.online.

with:

• your account email;
• transaction details;
• a brief explanation and any supporting documentation.

We will review your request and respond within a reasonable timeframe (for example, within 3–10 business days), either directly or via our Payment Processor.

7.5 Currency Processing

Where payments are processed in currencies other than your local one:

• your bank or card issuer may apply its own exchange rate and fees;
• such conversion fees are outside our control and are non-refundable;
• the amount debited in your local currency may differ slightly from the amount shown in the original currency due to exchange rates.

We do not charge additional fees specifically for currency conversion.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership Rights

All content, tests, software, interfaces, graphics, logos and other materials on the Platform are owned by or licensed to EXIMGROUP Ltd and protected by applicable copyright, trademark and intellectual property laws.

8.2 Licensed Use

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable license to access and use the Service for your own non-commercial purposes.

You may not:

• copy, reproduce or redistribute platform content, except where expressly permitted;
• modify, adapt or create derivative works from our content;
• extract source code or attempt reverse engineering, unless allowed by mandatory law.

8.3 Prohibited Actions

You agree not to:

• remove or alter copyright, trademark or other proprietary notices;
• commercially exploit the Service or its content without written consent;
• use our brand, logo or marks in a way that may cause confusion or imply endorsement without authorization.

9. USER CONTENT AND RIGHTS

9.1 User Ownership

You retain ownership of any content you submit to the Platform, such as profile information or feedback, subject to our Privacy Policy.

9.2 License to IQScan

By providing content, you grant IQScan and EXIMGROUP OOD a non-exclusive, worldwide, royalty-free license to:

• use, store, reproduce and display such content as necessary to operate and improve the Service;
• process it in anonymized or aggregated form for analytics and product development.

This license continues for as long as we reasonably need the content for the stated purposes, unless otherwise required by law.

9.3 Content Restrictions

You agree not to submit any content that:

• infringes third-party intellectual property rights;
• contains malicious code or security threats;
• is unlawful, harmful, abusive or deceptive;
• violates privacy or data protection rights of others.

We may remove or restrict access to content that we reasonably believe violates these Terms or applicable law.

9.4 Quality Standards

All user content must comply with reasonable technical, quality and safety requirements established by IQScan, including format, size and compatibility.

10. SERVICE LEVEL AGREEMENT (SLA)

10.1 Service Availability

We aim to provide a reliable Service, with high availability over the course of the year. However, specific uptime levels are not guaranteed, and the Service may be affected by maintenance, upgrades or Force Majeure events.

10.2 Changes and Maintenance

A. Standard Changes

We may make the following types of changes:

• adding, updating or removing features;
• improving user interface or performance;
• making security or technical enhancements.

Where reasonably necessary, we will provide advance notice (e.g., via email or in-app notifications).

B. Emergency Changes

Emergency changes may include:

• urgent security fixes;
• changes required by law or regulators;
• critical stability fixes.

These may be implemented with little or no prior notice, followed by post-change communication where appropriate.

10.3 Maintenance Windows

We may schedule planned maintenance during low-usage periods and aim to minimize disruption. In some cases, emergency maintenance may be required without prior notice.

10.4 Service Credits

Any goodwill credits or extensions due to downtime or issues are provided at our sole discretion and do not constitute an obligation, unless otherwise required by law or explicitly agreed.

11. TECHNICAL REQUIREMENTS

11.1 Browser Support

IQScan is designed for modern browsers. For best results, we recommend:

• a current version of Chrome, Firefox, Safari or Edge;
• regular installation of security patches and browser updates.

Older or unsupported browsers may not work correctly.

11.2 Display Requirements

Minimum requirements may include:

• basic screen resolution (e.g., 320×480 pixels or higher);
• support for responsive web design;
• adequate device performance to run interactive content.

11.3 Mobile Device Requirements

IQScan can be accessed from many mobile devices, but performance may vary depending on:

• operating system version;
• hardware capabilities;
• available memory and storage;
• system update level.

We recommend using up-to-date devices with current operating system versions and regular security updates installed.

11.4 Internet Connection Requirements

To use the Service effectively, you need:

• a stable internet connection;
• sufficient bandwidth to load interactive content;
• reasonably low latency for time-sensitive tasks.

Connection issues on your side (e.g., weak Wi-Fi, mobile data limits) may affect performance.

11.5 System Resources

For optimal use, your device should have:

• adequate RAM and CPU to handle web applications;
• sufficient free storage for browser cache;
• the latest security updates applied to the operating system.

11.6 Additional Requirements

To access IQScan, your browser must have:

• JavaScript enabled;
• cookies enabled (at least for essential cookies);
• support for secure HTTPS connections and modern web standards.

12. CUSTOMER SUPPORT AND COMPLAINTS

12.1 Support Availability

We aim to provide responsive customer support. While we do not guarantee specific response times, we generally try to reply to inquiries within a reasonable period (e.g., within 24–72 hours on business days).

12.2 Support Channels

You can reach us via:

• Email: support@iqscan.online.

Self-service tools may include:

• subscription management (via Payment Processor links);
• basic FAQs or help materials on the website.

12.3 Response and Resolution

For general support requests, we will:

• acknowledge receipt of your inquiry where possible;
• review your request;
• provide clarification, guidance or a proposed solution.

For legal or complex matters, additional time may be required.

12.4 Complaint Resolution Process

If you wish to submit a formal complaint, please include:

• your full name and account email;
• a clear description of the issue;
• relevant dates, screenshots or transaction details.

Send your complaint to support@iqscan.online.

We will investigate and respond in a reasonable timeframe.

12.5 Escalation

If you are not satisfied with our initial response, you may:

• reply to our message requesting further review;
• or address your concerns to the relevant consumer protection or data protection authority in your jurisdiction.

12.6 Quality Assurance

We may monitor support interactions for training and quality purposes, consistent with our Privacy Policy.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

IQScan and EXIMGROUP Ltd shall not be liable for any indirect, incidental, consequential, punitive or special damages, including loss of profits, revenue, data or business opportunities, arising out of or in connection with your use of the Service;

Our total aggregate liability for any claims related to the Service within any 12-month period shall not exceed the total amount paid by you to us for the Service during that period.

We specifically disclaim liability for:

• the accuracy or completeness of IQ scores and interpretations;
• the effectiveness of training programs;
• any decisions, actions or outcomes based on your use of IQScan;
• temporary interruptions, delays or technical issues beyond our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law (for example, liability for gross negligence or willful misconduct, or mandatory consumer rights).

You agree to indemnify and hold harmless EXIMGROUP Ltd from any claims, damages or expenses (including reasonable legal fees) arising from:

• your misuse of the Service;
• your breach of these Terms;
• your violation of applicable laws or third-party rights.

14. DISPUTE RESOLUTION

We encourage you to contact us first at support@iqscan.online to attempt to resolve any concerns informally. We will make good-faith efforts to address issues through direct communication.

If a dispute cannot be resolved amicably, these Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of Bulgaria, without regard to conflict-of-law principles.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Burgas, Bulgaria, unless mandatory consumer protection rules in your country provide otherwise.

15. SERVICE MODIFICATIONS

15.1 Modification Rights

IQScan reserves the right to modify, suspend or discontinue any aspect of the Service at any time, subject to applicable law and reasonable notice where required.

15.2 Types of Changes

A. Platform Updates

We may periodically:

• add or remove features;
• adjust user interface and workflows;
• improve performance and stability;
• update technical requirements;
• enhance security and compliance.

B. Content Changes

We may update or modify:

• tests and assessment tools;
• training and educational content;
• available resources, explanations and difficulty levels.

15.3 Notice Requirements

For material changes that significantly impact your use of the Service, we will:

• provide advance notice (for example, via email or an in-platform message), where reasonably possible;
• indicate the effective date of the change.

Urgent changes for security, legal or stability reasons may be implemented with limited or no prior notice.

15.4 Implementation

After changes go into effect:

• your continued use of the Service constitutes acceptance of the changes;
• if you do not agree with the modifications, you may cancel your subscription and stop using IQScan.

15.5 User Rights

Changes will not retroactively affect transactions already completed. Your statutory consumer rights remain unaffected.

16. ACCOUNT TERMINATION

16.1 User-Initiated Termination

You may terminate your account at any time by:

• cancelling your subscription;
• and requesting account deletion via support@iqscan.online, where applicable.

Termination takes effect once processed. Any already-paid period remains non-refundable, unless required by law.

16.2 IQScan-Initiated Termination

We may terminate or suspend accounts where:

• there are repeated or serious breaches of these Terms;
• fraudulent or abusive activities are detected;
• there is non-payment or persistent payment failure;
• legal or regulatory reasons require us to do so (for example, sanctions, unlawful use).

16.3 Termination Process

Where reasonable, we will notify you of account termination or suspension and the reason, unless we are legally prevented from doing so.

16.4 Post-Termination Consequences

After termination:

• access to the Service is discontinued;
• your account credentials may be disabled;
• data handling and retention follow our Privacy Policy and legal obligations;
• any remaining prepaid period is generally not refunded unless mandated by law or explicitly agreed.

16.5 Reactivation

Reactivation of a terminated account is at our discretion and may require you to accept updated Terms, create a new account or undergo additional verification.

17. LEGAL INFORMATION

17.1 Corporate Identity

• Operator: EXIMGROUP Ltd
• EIK/BULSTAT: 204472018
• Registered Address: Perushtitsa St. 61, Block 1, Burgas 8000, Bulgaria

17.2 Official Communications

• General Contact & Support: support@iqscan.online
• Legal Notices: support@iqscan.online

17.3 Intellectual Property

All rights in the IQScan name, logos, branding, tests and related content are reserved by EXIMGROUP Ltd or its licensors. Unauthorized use is prohibited.

17.4 Compliance with Applicable Laws

These Terms are intended to comply with applicable Bulgarian and EU consumer and data protection laws, without prejudice to mandatory local rights you may have as a consumer in your country of residence.

17.5 Language

These Terms may be made available in multiple languages. In case of any inconsistency between translations, the English version shall prevail, unless local law requires otherwise.